Nano ResumeAyesha Khan
Customer Success Manager
Lahore, Pakistan | [email protected] | +92 300 0000000
LinkedIn: linkedin.com/in/example
Summary
Customer success manager with 7 years in SaaS support and account management. Built onboarding programmes that cut time-to-value in half and kept renewal rates above 90%.
Core strengths: Customer onboarding, Zendesk, Churn reduction
Skills
Customer onboarding, Zendesk, Churn reduction, Account management, Salesforce, Excel, Training, Live chat
Languages
English, Urdu, Punjabi
Experience
Customer Success ManagerMar 2021 – Present
Northwind Software, Lahore
- Own a portfolio of 60 business accounts with a 94% renewal rate
- Designed a 30-day onboarding plan used by the whole team
- Reduced churn by 18% in one year through health-score reviews
Senior Support AgentJan 2018 – Feb 2021
Contoso BPO, Lahore
- Handled 70+ chats and emails a day at a 97% satisfaction score
- Trained 25 new agents on Zendesk macros and escalation rules
Education
BBA, Marketing2013 – 2017
University of the Punjab
Certifications
- Certified Customer Success Manager, SuccessHACKER (2022)